WARRANTIES & RETURNS
Please note the following policy regarding warranty, return or exchange of goods applies to all purchases from Bikes and Beyond. The Consumer Guarantee Act and Fair Trading Act provide the basis for our returns policy. For a product to be returned under our policy, that product must be in a resalable condition unless faulty or otherwise defective.
All goods purchased from Bikes and Beyond are covered by a full manufacturer’s warranty. Generally, warranties cover manufacturing faults and defects. They do not cover damage caused by crashing, abuse, general wear and tear etc. If you feel that any item purchased from us has developed a fault then please contact us before returning goods as many problems may be solved without you incurring freight costs.If the goods need to be returned:-You must provide proof of purchase-Please be honest when dealing with us, we will endeavor to resolve any problem you have as it is in our interest to have a happy customer!-Goods returned will be assessed by our Warranty Department. Replacement goods will be dispatched once approved. We will contact you in cases that are not deemed to be valid for warranty.
We will process a return if an error has occurred through Bikes and Beyond i.e. faulty product or incorrect product received. We'll notify you via e-mail/text message of your refund once we've received and processed the returned item. You can expect a refund in the form of bank transfer, therefore we may request you to provide your bank account number and name with the return. Returns must be supplied with original packaging, proof of purchase and at the cost of the recipient.
If you have a change of mind about the product ordered/purchased and it is still in new condition in its original packaging, you are welcome to exchange for store credit, but a refund will not be issued in this circumstance.
Consumer Guarantees Act 1993
The Consumer Guarantee Act sets out minimum standards for goods sold by Bikes and Beyond. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.
Fair Trading Act 1986
The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.